14-day return window
Send your return request within 14 days of receiving the order. This does not affect any statutory consumer rights that apply to you.
Returns and refunds
A simple, fair returns process.
If the Ruffzen set is not right for you, contact us within 14 days of delivery and we will guide you through the return.
Return condition
The harness and lead must be unused, unworn outdoors and returned with all original packaging and accessories.
Starting a return
Contact us before sending anything back. We will confirm eligibility and provide the correct return instructions and address.
Refunds
Approved refunds are issued to the original payment method after the returned set has been received and inspected. Bank processing times may vary.
Damaged or incorrect order
If your order arrives damaged, defective or incorrect, contact us promptly with your order number and clear photos so we can make it right.